The team at Convergence is focused on delivering accurate, cost-effective research to CRA’s on a timely basis. We are large enough to employ the latest technology, but small enough to be nimble and attuned to meeting clients’ requests, no matter how small. When you call us during business hours, you will reach a customer service agent, not a voicemail. Our customer support staff exists to help you and can be counted on to treat your request as a priority. Whether it is a custom integration or a special quality check, we get it done.
We pride ourselves on having fast turnaround times – usually within 4 to 32 hours. Our researchers are experienced, professional and monitored to ensure you always receive results that are fast, accurate and reliable. We provide 100% nationwide coverage of every criminal/civil jurisdiction in the country. All court research is completed “in-person” and all records are examined by our Quality Assurance Department before being returned to you.
We work with the leaders in the industry when it comes to wholesale research. To ensure a seamless flow of data to our clients, we stay current on all platforms and our in-house programmers provide custom integrations free of charge. All Convergence Research technology solutions are built in-house and we use your suggestions to improve our product. If there’s something you would like to see added, just ask!
We also ensure the safety of the data we maintain. We have encrypted all the Personal Identification Information (PII) that we store and it is housed in our SSAE 16/ISAE – SOC 1 Type 2 data center. Virtually 100% of Convergence’s operations are located in the United States from our fulfillment channels, to operations, data warehousing, customer service and custom programming. You can rest assured that with Convergence your data is safe and sound.